Phone support – We are able to set-up/migrate your inbound and outbound call center and assist your customers through phone and video calls with anything from queries to the handling of complaints.
Chat support – We are able to build/migrate the chat channels and provide your customers with 24/7 live chat support, ensuring effective and timely communication through the most user-friendly platforms.
Email support – We manage and respond to email communications swiftly, to a high professional standard and with the personal touch that will leave the customer feeling valued and heard.
Social media support – We manage your social media chats, comments, and review platforms – answering your customers’ inquiries, validating their feedback and turning the negative experiences into opportunities for learning, growth and sincere customer engagement.
Customer experience audit – We provide a systems-and-process based analysis of your current support system, identify areas for improvement and growth, help you to re-format your internal guidelines and expectations and re-train your team to meet them. By providing you with this full suite of solutions we help to minimize customer migration as the result of negative service experiences.