Faq

BPO – or business process outsourcing – is the act of contracting a third-party entity to provide specific business functions for your enterprise, most often for the purpose of increasing capacity or allowing for aggressive expansion without driving up the associated costs of doing business.

Hiring full-time employees can be an expensive, complicated, and time-consuming task. By deciding to outsource certain functions in your enterprise – for example, customer service – the burdens of finding, training, and managing qualified and dedicated employees that meet your business’s unique needs will fall on us, eliminating much of the strain on your time and resources and allowing you to focus on your company’s strategy and future growth trajectory.

Cloud-Office’s diverse team of enthusiastic and talented professionals, with decades of combined hands-on experience in the BPO industry, have already had notable success in helping businesses to increase customer satisfaction and grow from strength to strength. With a comprehensive understanding of the needs of your customer base and the professional acumen to build and maintain trustworthy and resilient operational systems, we are a proverbial one-stop shop for all the enabling factors you require for success.

We invite you to fill out the contact form with details of your strategic business needs and one of our client relationship experts will get in touch with you within 24 hours. The initial consultation with our service is free of charge, and without obligation.

Our price calculator tool will help you to price an estimated quote on requested services. However, the individual business approach that we take with every client and the unique needs and circumstance of your business and its’ needs means that the final price offer can only be decided after an in-person consultation.

After your contact request is received, our experts will schedule a meeting, during which we will evaluate your business needs, capacity, the solutions we can offer and a plan of action for our partnership. We will also help you decide on the level of your desired involvement in day-to-day operations, clarify the processes of reporting and monitoring, and provide answers to any questions you may have. After these details have been ironed out, we can extend to you a custom-built price offer for your desired solutions.

Once you are satisfied, we will be delighted to formalize the relationship by signing the Service Agreement and taking the tasks off your hands so you can focus on the big picture!

Payment plans are priced as monthly or quarterly instalments, depending on the circumstance of the client wishes. All payments are received through bank transfer and other online payments indicated on the Website.

Cloud-Office has on-staff legal professionals that will ensure that both parties’ rights and interests are reserved and maintained. We will happily collaborate with your own legal services to draw up and maintain the formal documentation required to ensure a smooth and successful client relationship.

Cloud-Office’s individual and tailored service approach means that all Service Agreements are specific to the client’s wants and needs. All specific partnership terms and conditions will be laid out in the Service Agreement drawn up in consultation with the client. Upon acceptance of our service offer, you will promptly be sent your custom Service Agreement from our legal team. All that is left to do is for you to add your signature and let us take care of the rest!