Cloud-office
Services
Our suite of services is designed to optimize your businesses’ productivity and functionality–please feel free to get in touch to find out how we can customize a support package tailor-made to your needs.
Phone support – We are able to set-up/migrate your inbound and outbound call center and assist your customers through phone and video calls with anything from queries to the handling of complaints.
Email support – We manage and respond to email communications swiftly, to a high professional standard and with the personal touch that will leave the customer feeling valued and heard. Chat Support – We are able to build/migrate the chat channels and provide your customers with 24/7 live chat support, ensuring effective and timely communication […]
Social Media Support – We manage your social media chats, comments, and review platforms – answering your customers’ inquiries, validating their feedback and turning the negative experiences into
Customer Experience Audit – We provide a systems-and-process based analysis of your current support system, identify areas for improvement and growth, help you to re-format your internal guidelines and expectations and re-train your team to meet them. By providing you with this full suite of solutions we help to minimize customer migration as the result of negative […]
CLOUD-OFFICE
We are a seasoned team of business process outsourcing professionals with a successful track record and decades of combined experience in operating our own enterprise. Our personal business journey has taught us the secret to corporate success: prioritize your customers’ loyal relationship with you and you will grow from strength to strength. This is why we are so passionate about Cloud-Office – by handling your back and front office work, we free up your time and resources – letting you concentrate on your core business needs and allowing you the resources to nurture that customer dynamic. And allowing us to be here, dedicated to your continued development.
Cloud-office
Industries We Serve
- Telecommunications
- Information Technology
- Pharmaceutical
- Food
- Hospitality
- Manufacturing
- E-commerce
- Electronics
- Insurance/Lending